Frequently Asked Questions (FAQ) about the South Asia Flood Relief 2017

Thank you for supporting the South Asia Flood Relief 2017 relief efforts!

We are committed to serving those in need during the disaster’s emergency phase. We seek your patience and kind understanding with regards to the promptness of our responses to your queries about Mercy Relief’s operations in South Asia.

This Frequently Asked Questions (FAQ) document contains answers to common questions about our current disaster relief efforts in South Asia and details on how you can contribute to ongoing initiatives. The information below might already answer some of your existing questions.


Feared to be one of the worst regional humanitarian crises in years, the South Asia Monsoon Floods have affected over 16 million people and left more than 700 dead.

In response to the escalating situation, Mercy Relief is launching a multi-country relief effort to reach out to survivors in Nepal, India and Bangladesh.

With food shortages & water borne diseases on the rise, Mercy Relief will be distributing much needed supplies to help meet the needs of those impacted by the disaster.

No donation is too small and every dollar contributes to saving lives.

Your help can go a long way, donate now.

Impact as of 21 August 2017, 17:00


Death: 135
Missing: 30
Affected: More than 5 million

Nearly half of the 75 districts in the state have been hit by the floods and authorities are seeking military help to evacuate people in at least two districts.


Death: 115
Affected: 5.7 million

31 of the country’s 64 districts have been hit by the floods, forcing nearly 300,000 people to flee their homes and take refuge in makeshift shelters

India – West Bengal and Assam

Death: 122
Affected: 3 million

More than 450,000 people were living in relief camps in Assam after the second wave of floods to hit the state in less than four months. The deluge has badly damaged railways and roads.

India – Bihar

Death: 253

Nearly 7,000 villages have been affected by the flooding, forcing more than 400,000 people to seek shelter in 1,358 relief camps set up by state authorities.


Immediate Relief Efforts

Q1: What initiatives are carried out by Mercy Relief in response to the floods in South Asia?

Mercy Relief is launching a multi-country relief effort to reach out to survivors in Nepal, India and Bangladesh.  For the latest updates on our efforts you can stay up-to-date via our Facebook Page.



Q2: What is Mercy Relief’s main fundraising campaign for the South Asia Flood Relief 2017?

A: Mercy Relief has applied for a public fundraising permit to raise funds in Singapore, to support relief efforts in South Asia.


Q3: How can I donate?

A: Donations can be made through the following channels:

  1. Credit Card donation via Mercy Relief’s website:
  2. Cross cheque to Mercy Relief Limited with “South Asia Floods 2017”  and your email address written on the back of the cheque, and mail to Blk 160, Lorong 1 Toa Payoh, #01-1568, S310160
  3. Cash donations at Blk 160, Lorong 1 Toa Payoh, #01-1568, S310160
  4. Funds transfer to Mercy Relief’s DBS Current Account 054-900741-2
  5. Via our crowdfunding campaign on


Q4: Will I receive tax exemption for donation to the South Asia Flood Relief 2017?

A: Donations for overseas purposes are not tax-deductible. Tax exemption is allowed for donations to an IPC (Institutions of a Public Character) for its local facilities and programs. Tax exemption is not allowed to the IPC if the donations are for foreign charitable purposes.


Q5: What percentage of these donations will be channelled to the South Asia Flood Relief 2017?

A: Mercy Relief retains not more than 5% in administrative fees for all fundraising campaigns or public appeals for overseas relief.


Q6: How are the funds used? As a donor, how can I be assured that the funds are directed exclusively to the South Asia Flood Relief efforts?

A: The donated funds will go towards providing essential survival needs such as food, clean water, hygiene kits and non-food items during this acute relief phase for the affected communities.

All funds raised for the South Asia Flood Relief 2017 will be utilized solely for humanitarian efforts supporting the affected population.


Q7: I want to start a fundraising campaign in my school/company/ organisation. What do I do?

A: Mercy Relief welcomes collaborations with potential groups/ individuals for fundraising initiatives to support ongoing relief efforts for those affected by the South Asia Flood Relief 2017. For further discussions, kindly email us at


Third Party Fundraisers

Q8: How do I know if the third party fundraiser is legitimate?

A: The list of legitimate third party fundraisers will be updated on the Mercy Relief website.

List of 3rd party fundraisers



Q9: How do I ascertain that the person is really seeking donations for the South Asia Flood Relief 2017?

A: Mercy Relief will apply for police license for any public donation collection under the House to House and Street Collections Act. Any person seeking donations on Mercy Relief’s behalf will be given the Collector’s Certificate of Authority, bearing his name, IC number and details of the fundraising, including dates and places of collection. This certificate will bear original Mercy Relief stamp together with Mercy Relief’s official’s original signature. The collector must be able to produce this certificate as evidence that he is an authorized collector. He must also show his IC for verification purposes.


Q10: I wish to donate old clothing, canned food, footwear, etc. Do you accept donations-in-kind?

A: Mercy Relief is currently not accepting donations-in-kind due to constraints in logistics, storage and transportation. During this critical phase of disaster relief, cash donations gives us greater flexibility and efficiency in procuring and providing relief supplies to victims who need it the most. It also minimises the duplication of relief items at the affected grounds.

If you are keen to make a monetary contribution, please refer to our earlier response on the available donation channels.


Q11: I want to volunteer! How can I apply?

A: Thank you for your interest in volunteering with Mercy Relief. Mercy Relief only deploys trained personnel for its overseas relief missions to ensure the safety and security of all volunteers, and the smooth delivery of relief operations.

For local volunteer engagements, please send us an email at to express your volunteering interest and our volunteer coordinator will get in touch with you for opportunities.


Q12: How can I get latest updates on Mercy Relief and South Asia Flood Relief 2017?

A: Visit our official website at for the latest news on our relief and recovery efforts for victims of the floods in South Asia. Timely updates with photos will also be posted on our Facebook page:, so make sure to follow us there!

You can track the hashtag #MercyRelief (on FB and Instagram) for relevant updates too.

Support Our Cause

Be part of the solution to challenges faced by vulnerable communities.


Be Our Partner

Collaborate with us and support our humanitarian activities.
read more

Connect With Us
Follow Mercy Relief on social media.
Stay Informed
Keep up to date with the latest at Mercy Relief. Sign up and we’ll put you on our mailing list.